Dickey's Barbecue Pit

I was here 7/26/24 @ 8:53 pm. I came to pick up 2 separate orders of pulled pork sandwiches that were ordered at 8:21 pm and 8:23 pm. When I arrived I asked about jalapenos and they said if you don’t see them listed, put it in the comments and they will add them to the bag. Otherwise, anything that you check while ordering will be placed in the bag. I realize that this is not entirely true. I have 2 separate receipts for both orders indicating pickles and onions were to be added to both. Yet when I arrived home I did not have either, no pickles and no onions in either bags for either sandwich. I couldn’t reconcile the order this night because the location closed at 9 pm, a mere 7 minutes after I got my food and I live about 20 minutes away. By the time I saw the order was incomplete they had been closed about 20 minutes. Do you know how disheartening this is? I asked about condiments and was explicitly told they would be in my bags yet, neither of my bags had any condiments except for the bbq sauce. One allegedly had the sweet sauce and the other allegedly had the Carolina sauce. Tasting both, I can’t tell the difference between them. They taste like the same sauce. After seeing that they had 4 receipts stating the need to add pickles and onions this location still could not get the order right. I don’t understand the difficulty here. If you can read you should be able to add everything to the order that is supposed to be there. That’s the whole point in having it on the receipt isn’t it? This location is about as bad as the Ball park way location in North Arlington. I specifically came to this one to get better service and I got equally as bad. Does Dickies just have no pride in their service anymore? These Arlington TX locations are terrible. All I can say is don’t forget the golden rule of pick-up orders like I did… ALWAYS CHECK YOUR ORDER BEFORE YOU LEAVE. THEY WILL SCREW IT UP 9 TIMES OUT OF 10. That applies to all restaurants. ALWAYS, ALWAYS, ALWAYS CHECK YOUR ORDER. I was so irritated by this that these sandwiches went straight to the fridge and we prepared something else to eat. You know it’s bad when neither of us want to touch the food we went out of our way to get. Dickeys management, you all need to get on top of things. Retrain your employees or replace them. When putting an order together, remind them to add everything that is on the receipt to the bag before stapling it shut. That should be a shining example of why the bags should not be stapled shut. If they are open then customers can check the order instead of putting blind faith into employees that have little regard or pride in their work. I’ve enclosed a photo of the receipts(plural x4) with the pickles and onions circled. Yet two receipts on each bag stating this and whoever put the orders together still managed to not include them. That’s just sad.

Placed an order today and ordered turkey. Is was not fresh and had the appearance that it was from day before. Threw the whole meal away. It was disgusting. They also charge you a mandatory $0.39 renew/recycle fee. Not sure what that fee is but check your receipt

I came here with my family. It was empty. I can see why… the food was not great. The gentleman in the front wasn’t welcoming at all. He just kept pointing at the menu. The Mac and cheese was deceiving. It had no flavor. The pulled pork was good. Don’t come here if it’s your first time. Come with someone that knows.